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Welcome to BuySellSG.com. Your use of our platform is subject to the following terms, policies, and protections. By registering or using our services, you agree to comply with these policies. This page consolidates all legal, transactional, and operational rules to protect both buyers and sellers while ensuring a secure, transparent, and professional marketplace.
1. Refunds, Returns & Disputes
- Refund Window: You may request a refund or return within 30 days of purchase. Items must be unused, in the original packaging, and in the same condition as received.
- Non-returnable Items: Perishable goods, intimate or sanitary products, hazardous materials, flammable items, gift cards, downloadable software, and certain health or personal care items are non-returnable.
- Partial Refunds: Only partial refunds may be issued for opened books, CDs, DVDs, software, or items returned in damaged condition.
- Refund Processing: Once approved, refunds are processed to your original payment method. Payment timelines depend on your bank or payment provider.
- Dispute Resolution: For disputes or chargebacks, contact our support at [Insert Email]. BuySellSG reserves the right to investigate and resolve disputes according to platform policies.
2. Buyer Protection
- Secure Transactions: All payments go through secure, approved payment gateways. Buyer funds are protected until confirmation of order receipt.
- Order Verification: BuySellSG monitors orders for fraudulent activity and may place holds on suspicious transactions.
- Reporting Issues: Buyers can report non-receipt, damaged items, or misrepresentation via our support system. Verified claims are eligible for refunds under the platform’s protection rules.
3. Payment Policy
- Accepted Payments: Only payments via approved Singapore-based gateways (e.g., PayPal, Stripe, credit/debit cards) are accepted.
- Payouts to Sellers: Funds from sales are released to verified seller accounts after order confirmation and compliance checks.
- Fraud & Cyber Risk Control: BuySellSG monitors and prevents unauthorized or fraudulent transactions. Sellers must comply with all verification and anti-fraud requirements.
4. Shipping & Delivery
- Seller Responsibility: Sellers are responsible for timely packaging and shipment of products.
- Buyer Responsibility: Buyers must provide accurate delivery information.
- Tracking: Sellers are encouraged to use trackable shipping services. BuySellSG does not guarantee receipt for items shipped without tracking.
- Delivery Issues: Delays or losses are investigated on a case-by-case basis. Verified claims may qualify for refunds or replacements.
5. Seller & Vendor Guidelines
- Registration: Only verified Singapore-based sellers may operate stores on BuySellSG.
- Product Listing: Sellers must provide accurate product information, images, and pricing.
- Prohibited Items: Sellers may not list illegal, counterfeit, or prohibited goods. See Section 6 for details.
- Compliance: Sellers must adhere to all local laws, platform policies, and payment requirements. Violations may result in suspension or termination.
6. Prohibited & Restricted Items
- Illegal or counterfeit goods
- Hazardous materials or flammable liquids/gases
- Intimate, sanitary, or adult products not permitted by law
- Restricted digital goods or software violating copyright laws
- Items restricted by Singapore customs or regulatory authorities
BuySellSG reserves the right to remove listings at any time without prior notice.
7. General Terms
- Platform Rights: BuySellSG may modify policies, fees, or operational rules at any time.
- Privacy & Data Protection: Users’ personal data is collected and processed in accordance with our Privacy Policy.
- Liability Limitation: BuySellSG is not liable for indirect, incidental, or consequential damages arising from marketplace transactions.
- Governing Law: All activities on BuySellSG are governed by Singapore law.
Contact Us
For questions regarding policies, disputes, or compliance, contact BuySellSG Support at [Insert Email] or via our Contact Page.