No products in the cart.
Refund & Returns Policy – BuySellSG.com
Effective Date: [18/12/2025]
Overview
At BuySellSG.com, we aim to ensure a safe and reliable online shopping experience. Our refund and returns process is designed to protect both buyers and sellers. Please read the policy carefully.
1️⃣ Eligibility for Returns
- Requests must be made within 30 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Returns that do not meet these conditions may only be partially refunded or rejected.
2️⃣ Non-Returnable Items
The following cannot be returned:
- Perishable goods (food, flowers)
- Newspapers or magazines
- Intimate or sanitary items
- Hazardous, flammable, or restricted items
- Gift cards, downloadable software, some health/personal care items
3️⃣ Partial Refunds
Partial refunds may apply to:
- Items not in original condition or damaged
- Opened software, CDs, DVDs, video games, or media
- Returns received after 30 days of delivery
4️⃣ Refund Process
- Once your return is received and inspected, you will be notified by email of approval or rejection.
- Approved refunds will be applied to your original payment method within a reasonable timeframe.
5️⃣ Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account or payment provider.
- Contact your bank or credit card company for processing delays.
- If still unresolved, contact us at: [support@buysellsg.com]
6️⃣ Sale Items
- Only regular-priced items are refundable.
- Sale items or discounted promotions are non-refundable.
7️⃣ Exchanges
- Exchanges are only available for defective or damaged items.
- To request an exchange, email: [support@buysellsg.com] with order details.
8️⃣ Gifts
- Items marked as gifts will receive a gift credit once returned.
- If shipped to the gift giver, the refund will be issued to the purchaser.
9️⃣ Shipping Returns
- Buyers are responsible for return shipping costs, which are non-refundable.
- Consider using trackable shipping or insurance for valuable items.
- Send returns to: [Insert Physical Address, Singapore]
10️⃣ Need Help?
Contact our support team at [support@buysellsg.com] for assistance with returns or refunds.